Question 1

Is ODF Clothing Online a secure site?

Accepted Answer

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party.

Question 2

How do I return my order?

Accepted Answer

For any reason, you may return your order to ODF Online within 14 days of the purchase date by visiting the returns page. Please review the terms and conditions on our returns page for additional information about returning goods. Depending on the reason for the return you may be responsible for shipping and handling charges.

Question 3

How do I exchange my order?

Accepted Answer

We do not offer direct exchanges. If you would like to exchange goods, we ask that you simply place a new order for the replacement goods and visit the returns page within 30 days of your original purchase to return the goods you would like to return.

Question 4

How do I cancel or change my order?

Accepted Answer

As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.

Question 5

I did not receive all the goods I ordered or received the wrong goods.

Accepted Answer

Please visit the returns page and we will remedy the issue immediately.

Question 6

Are your goods first quality?

Accepted Answer

All the products we carry and sell are “first quality” and free of major defects.

Question 7

How do I return defective goods?

Accepted Answer

You may return your order to ODF Online within 72 hours of receiving the order if they are defective. You will receive replacement goods via the same shipping service you chose during check out. Please report claims using the returns page.

Question 8

How long will it take me to get my order?

Accepted Answer

Estimated delivery dates are provided at check out and are not guaranteed. When available you will be provided tracking information.

Question 9

How can I check the status of my order?

Accepted Answer

Click on the link to My Account in the upper left corner of the page or click here.

Question 10

How can I pay for my order?

Accepted Answer

Clothing Shop Online currently accepts Paypal Visa, MasterCard.

Question 11

How can I ship my order?

Accepted Answer

Upon check out, you can select between various ground and air options. We will select the carrier to provide you the best value and service based on your location.

Question 12

Can you ship internationally or process international credit cards?

Accepted Answer

We do not currently offer international shipping and can’t accept credit cards from outside of the United States.

Question 13

Do you accept back orders?

Accepted Answer

We do not accept orders for inventory we do not have, so we do not accept back orders.

Question 14

What if I order something and it is out of stock?

Accepted Answer

We will remove the out of stock items from your order ship the rest of your order. You will not be charged for the out of stock items.

Question 15

Is there a minimum order size?

Accepted Answer

We do not have a minimum order size.

Question 16

We are a school or government organization, do you accept purchase orders?"

Accepted Answer

Please contact  info@odfclothing.com for additional information.

Question 17

Who do I contact if I need other help?

Accepted Answer

Our friendly customer service team can be contacted by emailing info@odfclothing.com. You can expect a response within 48 business hours. For returns please visit the returns page.

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